سياسة والشروط والاحكام شريك النجاح

Read the terms and conditions governing the use of Sammy platform.

Eligibility: The status of "first partner" is granted to the first 100 authorised service providers, after completing its file and verifying the necessary data and permits for its activity. The badge does not mean a toxic guarantee of the quality of each booking. Validation of the offer: The provider clearly states the price, the services covered, the dates, the conditions and the offers, and any change occurs before the reservation is accepted; and the publication of misleading photos, ratings or promises is prohibited. Execution of reservations: The provider is committed to the service, the date and the approved price, informs Sami as soon as it is not possible to implement, and cooperates in processing complaints according to the approved reservation and cancellation policy. Dealing channels: Requests, payments and inquiries related to the reservation are made through Sami and support only; It is forbidden to request a transfer outside the application or transfer the reservation to direct communication with the customer. Privacy and photography: The provider does not use customer data or appropriate images for other purposes, and does not publish a photo of a person or content belonging to the customer in an advertisement until after obtaining the necessary authorisation. Quality and licenses: The provider maintains the level of service, cleanliness, safety and permits required for his category, and does not use images or logos that he does not have the right to publish. Offers and features: The provider is committed to the validity of Samy's offer throughout its duration, and does not require unannounced additional fees. The publication of the free advertising is subject to the content schedule and quality standards; free binners for the first three months only. Cooperation with Sami: The provider provides the required data and images for his file, and responds to verification requests and complaints within the period specified by the operating policy. The mechanism for dealing with the proposed violations is a correctable violation: The provider is notified of the violation and given an opportunity to modify it within a specified period, while temporarily suspending the associated feature when needed. Repeating or not correcting the violation: The priority of appearance or free advertising, then the badge and features may be withdrawn, after documenting the communication and hearing the provider's response and informing him of the decision and its reasons. Serious violation such as fraud, out-of-app payment, misuse of customer data or harm: The appearance and new reservations may be stopped immediately, then the evidence reviewed; and existing reservations are processed according to the terms of the platform.
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